Frequently Asked Questions

Q: I don't live near you. Can I ship my doll to be repaired?

A: Yes! Please include a slip inside your box that includes your name, email address, return shipping address and a phone number we can contact you at! Once we receieve your doll we will call you to discuss details.

Q: Can you tell me how much my doll is worth?

A: Yes! We have a certified appraiser who can appraise your dolls or vintage/antique toys. We have to see items in-person to perform a legal appraisal. There is a fee for appraisals but we can advice you on whether an appraisal is worth it without any charge. Please call our hospital within business hours Mon-Fri from 10:00-3:00 to set up an appointment. Learn more here.

Q: Do you buy dolls?

A: We would love to buy your dolls!, We buy dolls and toys. Especially things our collectors are on the hunt for. Please text us pictures at 913-522-8552 of what you are offering so we can tell you if we are currently interested.

Q: Can you repair electrical/mechanical components?

A: Unfortunately, our expertise doesn't extend into the mechanical or electrical components of dolls or collectibles. There are no replacement parts for Chatty Cathy or Mrs. Beasly, sorry!

Q: What kind of dolls can you repair? Can you repair Bears?

A: We can repair just about anything cosmetic on modern, vintage and antique toys. This includes:

Composition dolls
Porcelain & China dolls
Ceramic/Bisque dolls
Cloth dolls
Plastic & Rubber dolls
Stuffed animals of any size
Figurines
Much much more!

Please look through our doll hospital section to learn more or don't hesitate to contact us for a free consultation.

Q: How long do repairs take?

A: Due to everything being hand-sewn and hand-crafted, and limited trained craftsman, repairs can take 1year plus. Minor repairs like American Girl Dolls or Madame Alexander dolls usually take less than 30 days. A major component of this process is your patience. Rush services come with an additional charge.