Frequently Asked Questions

Q: I don't live near you. Can I ship my doll to be repaired?

A: Yes! Please include a slip inside your box that includes your name, email address, return shipping address and a phone number we can contact you at! Once we receieve your doll we will call you to discuss details.

Q: Can you tell me how much my doll is worth?

A: Yes! We have a certified appraiser who can appraise your dolls or vintage/antique toys. We have to see items in-person to perform a legal appraisal. There is a fee for appraisals but we can advice you on whether an appraisal is worth it without any charge. Please call our store within business hours Mon-Fri to set up an appointment. Learn more here.

Q: Do you buy dolls?

A: Yes, we buy dolls and toys. Especially things our collectors are on the hunt for. Please email us pictures of what you are offering so we can tell if we are currently interested.

Q: Can you search for an item I want to purchase?

A: If you are looking for an item we do not have in stock, we will search for it on your behalf! Next time you're in our store ask to be added to our want list. You can opt in for specific find calls or similar items as well. We will then call you as soon as we get what you're looking for.

Tip: To keep up with the latest news on our merchandise, follow us on Facebook to see our latest updates!

Q: What kind of dolls can you repair? Can you repair Bears?

A: We can repair just about anything cosmetic on modern, vintage and antique toys. This includes:

Composition dolls
Porcelain & China dolls
Ceramic/Bisque dolls
Cloth dolls
Plastic & Rubber dolls
Stuffed animals of any size
Figurines
Much much more!

Please look through our doll hospital section to learn more or don't hesitate to bring anything in for a free consultation.

Q: Can you repair the electrical/mechanical components?

A: Unfortunately, our expertise doesn't extend into the mechanical or electrical components of dolls or collectibles.

Q: How long do repairs take?

A: Our repair times vary depending on the type of repair and the time of year. Rush services come with an additional charge.

Q: What is your return policy?

A: We do not accept returns. We assure that you get exactly what you need so that returns are not necessary. Thank you for your understanding!